Our Mission and Philosophy

Our Mission

  • To deliver a quality, friendly service to our guests.
  • To be innovative in all our actions.
  • To maximise profit for our Owners and Shareholders.
  • To fully comply with all legel requirements and foster a healthy environment for our clients and colleagues.
  • To act with integrity within all our contracts.
  • To work closely with our local communities.
  • To protect our environment.

 

Our Philosophy

  • To develop the profitability and asset value of our clients' hotels by providing strategic management to enhance their business through pro-active sales, marketing and revenue management.
  • To implement efficient cost control whilst maintaining high standards of service and customer care.
  • To provide a level playing field to owners/investors with transprent fee structures aligned to owners' returns.
  • To work with owners/investors on an open book basis.
  • To provide comprehensive management information to keep owners/investors fully informed.
  • To offer local knowledge, hands-on experience and close financial management foundations critical to success.
  • To identify, set budget, plan and deliver best value capital projects to enhance the property and the hotels' profitability.