Our Mission and Philosophy
- To deliver a quality, friendly service to our guests.
- To be innovative in all our actions.
- To maximise profit for our Owners and Shareholders.
- To fully comply with all legel requirements and foster a healthy environment for our clients and colleagues.
- To act with integrity within all our contracts.
- To work closely with our local communities.
- To protect our environment.
- To develop the profitability and asset value of our clients' hotels by providing strategic management to enhance their business through pro-active sales, marketing and revenue management.
- To implement efficient cost control whilst maintaining high standards of service and customer care.
- To provide a level playing field to owners/investors with transprent fee structures aligned to owners' returns.
- To work with owners/investors on an open book basis.
- To provide comprehensive management information to keep owners/investors fully informed.
- To offer local knowledge, hands-on experience and close financial management foundations critical to success.
- To identify, set budget, plan and deliver best value capital projects to enhance the property and the hotels' profitability.