Operational Control

Effective day-to-day management is crucial to a successful business. We will review all of these aspects to ensure that the focus and energy of the team are directed to the right areas of the business.

  • Review effectiveness of the management structure
  • Review skill levels of the team and customer service delivery
  • Review reporting procedures within the organisation
  • Review product and service delivery standards
  • Control of operational costs
  • Forecasting
  • Business planning
  • Diary Management
  • Up-selling techniques
  • Measurement of guest satisfaction
  • Mystery Customer Shopping
  • Conference and Banqueting sales
  • Food and liquor sales activity
  • Weddings, Events and Christmas bookings procedures
  • Benchmarking against competitors
  • Client letters