Our Focus

As part of our strategy to build value for owners, Focus Hotels Management concentrates on the areas that are vital in developing a successful and sustainable business, ensuring that the customer experience is always first class.

Our Guest Focus

“We care about what matters to you”

  • Personal meet and greet
  • Quality bedrooms with comfortable beds
  • Great bathrooms with efficient showers
  • Modern 'flat screen' TV’s
  • Cleanliness
  • Complimentary WI-FI and sports channels in our bars and public areas
  • Personal, friendly and professional service

Our Employee Focus

“Enjoy what we do and harness the enthusiasm of our colleagues to deliver an outstanding experience for every guest, by being Brilliant at the Basics with some Magic Touches”

  • Ongoing  professional and guest focused training – group and individual
  • Rigorous dress code
  • Personal Coaching and Development
  • Continual assessment and measurement using KPI’s
  • Equal opportunities/dignity at work
  • Long service benefits
  • Flexible performance and profit driven bonus schemes
  • Opportunities for promotion and transfers

Our Systems Focus

"Provide the Best of Breed tools to support better business decisions"

  • Accounts : Sun System – delivering the ‘Uniform System of Hotel Accounts’ with Vision Reporting
  • Purchasing  : Ipos – a fully web based e-procurement system
  • Payroll : Fourth Hospitality People System and Regents Payroll for processing
  • Sales : ‘Protel’ Sales Force Administration and Act Database Management
  • Web Booking Engine : Sabre Synxis for non branded hotels. Relevant brand systems for branded hotels
  • Web Management : Easy Yield, Rubicon
  • Reservations : Central reservations for voice, conference, group and tours for non branded hotels. Relevant brand systems for branded hotels   
  • PMS (Property Management System) : Protel, Opera Lite, Micros or brand specific